Privacy policy

Last updated: 22 November 2025

Fragrance Home (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. About Fragrance Home

Fragrance Home is a South African online store specialising in the sale and nationwide delivery of authentic Dubai perfumes and colognes. We do not operate physical retail outlets. However, we do offer collection options at selected pickup points, for your convenience. Please refer to our Home Page to view available locations.

⚠️ Important: Always wait for an official collection confirmation email before going to your selected pickup point.

2. Information We Collect

When you use our website or place an order, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery/billing address
• Payment details (processed securely via third-party providers)
• IP address and browsing behaviour (via cookies)

We collect this information when you:

• Create an account
• Place an order
• Subscribe to newsletters
• Contact us via forms, email, or phone

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates or promotional offers
• Improve your shopping experience
• Respond to your enquiries
• Prevent fraud and secure our website

We will never sell or rent your information to third parties.

4. Sharing Your Information

We may share your data with trusted service providers only as needed to complete your transactions, such as:

• Payment processors (e.g., PayFast, Payflex)
• Courier and logistics partners (e.g., uAfrica, Pargo, PAXI)
• Email and marketing platforms (for newsletters you opt into)

These providers are also bound to protect your data.

5. Cookies

Our website uses cookies to improve your experience and provide relevant content. You can modify or disable cookies in your browser settings. By using our site, you consent to our use of cookies.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request the deletion of your data
• Withdraw your consent for direct marketing

To exercise these rights, contact us at:
📧 sales@fragrancehome.co.za

7. Data Security

We take all reasonable measures to safeguard your personal data using secure systems, encrypted connections (SSL), and trusted third-party providers.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact:

Fragrance Home
📧 Email: sales@fragrancehome.co.za
🌐 Website: www.fragrancehome.co.za